We are pleased to partner with Xcotton Shipping Protection to provide enhanced shipping coverage for your orders.
When you make a purchase through our official website (https://mapfour.com/), you may choose to add Xcotton Shipping Protection at checkout.
If selected, this service ensures that in the event your shipment is lost, damaged, or misdelivered during transit, you may file a claim directly with Xcotton. All claim management, compensation, and resolution are handled entirely by Xcotton Shipping Protection.
Coverage
1. Loss Protection
Domestic Shipments:
If the package is not marked as “delivered” within 30 days from the shipping date, Xcotton will consider it lost.
International Shipments:
If the package is not marked as “delivered” within 60 days from the shipping date, Xcotton will consider it lost.
Packages Marked as “Delivered”:
If the courier marks a package as delivered but you have not received it, Xcotton may treat it as lost, provided you submit sufficient supporting documentation.
Compensation: In all cases, Xcotton will provide either a replacement or a refund. The reimbursement will not exceed the original purchase value of the affected items.
2. Damage Protection
If your package is damaged during transit, Xcotton will provide compensation in the form of a replacement or refund. Compensation will not exceed the original purchase value.
3. Misdelivery Protection
If the courier delivers your package to an address other than the one specified in your order, Xcotton will cover the reasonable costs incurred to correct the delivery, subject to approval.
Filing a Claim
If your package is lost, damaged, or misdelivered, please file a claim through the Xcotton Resolution Center on their official website or contact them at support@xcottons.com.
Reporting Deadlines
All issues must be reported within 90 days of the order date.
Loss Claims:
If not marked “delivered”: Report within 90 days of the order date.
If marked “delivered” but not received: Report within 7 days of the courier’s tracking update.
Damage Claims:
Must be reported within 7 days of the courier’s “delivered” status update.
Misdelivery Claims:
Must be reported to Xcotton immediately upon discovery.
Cancellation of Shipping Protection
Before Shipment: You may contact Xcotton directly to cancel the shipping protection and request a refund.
After Shipment: Shipping protection cannot be canceled or refunded once the order has shipped.
Terms of Service
For the complete terms and conditions of Xcotton Shipping Protection, please refer to Xcotton’s official Terms of Service.